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Delighting customers is... a collection of one liners worth a thousand words - 17705
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Customer Satisfaction: practical tools for Building Important - 15026
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Sales management : building customer relationships and partner - 15795
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Fundamentals of selling: customers for life through service - 15864
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Services marketing : integrating customer focus across the fir - 15109
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Scoring points: how tesco continues to win customer layalty - 14677
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Data mining techniques: for marketing, sales and customer rela - 14773
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Customer service: building successful skills for the twenty-fi - 14591
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Services Marketing: integrating customer focus across the firm - 14872
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THE CUSTOMER CENTERED ENTERPRISE: HOW IBM - 13359
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THE GUIDE TO CUSTOMER SERVICE SKILS FOR THE HELP D - 13164
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CUSTOMER LOYALTY: HOW TO EARN IT HOW TO KEEP IT - 13935
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CUSTOMER RELATIONSHIP MANAGEMENT - 13172
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CUSTOMER EQUITY BUILDING AND MANAGING RELATIONSHIP - 13175
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BRAND SERVE: 31 CUSTOMER SERVICE PRESCRIPTIONS - 13226
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SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS - 13491
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THE CUSTOMER MANAGEMENT SCORECARD - 13749
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CUSTOMER CENTERED PRODUCTS: CREATING SUCCESSFUL PR - 13276
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HBR ON CUSTOMER RELATIONSHIP MANAGEMENT - 13304
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CUSTOMER CHEMISTRY: HOW TO KEEP THE CUSTOMERS - 13309
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TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT - 13323
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THE CUSTOMER DRIVEN COMPANY: MOVING FROM TALK TO A - 12757
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THE CUSTOMER CONNECTION: QUALITY FOR THE REST OF U - 11624
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CUSTOMER SATISFACTION: HOW TO MAXIMIZE MEASURE AND - 11626
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THE CUSTOMER IN KEY - 10038
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THE COMPLETE GUIDE TO CUSTOMER SERVICE - 10324
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WINNING & KEEPING INDUSTRIAL CUSTOMERS - 10338
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CUSTOMER BONDING - 10119
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CREATING VALUE FOR CUSTOMERS - 10406
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MANAGING TO KEEP THE CUSTOMER - 10174
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HOW TO WIN CUSTOMERS AND KEEP THEM FOR LIFE - 9889
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BUILDING A CHAIN OF CUSTOMERS - 9982
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CREATIVE CUSTOMER VALUE - 7969
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CUSTOMER RELATIONSHIP MANAGEMENT ESSENTIAL - 7480
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THE EPROCESS EDGE: CREATING CUSTOMER VALUE - 7014
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CUSTOMER DRIVEN SERVICE MANAGEMENT - 7791
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IMPROVING YOUR MEASUREMENT OF CUSTOMER SATISFACTIO - 7318
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IMPROVING YOUR MEASUREMENT OF CUSTOMER SATISFACTIO - 7319
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PERFECT CUSTOMER CARE - 7355
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MEASURING AND MANAGING CUSTOMER SATISFACTION - 7380
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MARKETING: CREATING VALUE FOR CUSTOMERS - 2593
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FUNDAMENTALS OF SELLING: CUSTOMERS FOR LIFE - 2647
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25 MANAGEMENT LESSONS FROM CUSTOMERS SIDE COUNTER - 2697
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THE MARKETING CUSTOMER INTERFACE 1999-2000 - 2958
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SIMPLE WAYS TO MANAGE SERVICE CUSTOMERS - 1150
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SIMPLE WAYS TO MANAGE YOUR SERVICE CUSTOMERS - 1174
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RAVING FANS: REVLN APPCH CUSTOMER SR - 1190
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SIMPLE WAYS TO MAKE YOUR CUSTOMERS HAPPY - 1230
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THE COMPLETE CUSTOMER SERVICE LETTER BOOK - 1512
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