Alia Zubaidi, Magister of Management, Universitas Sumatera Utara, JI. Prof. T Maas SU Campus, Medan, Indonesia
Isfenti Sadalia, Magister of Management, Universitas Sumatera Utara, JI. Prof. T Maas SU Campus, Medan, Indonesia        
Yeni Absah, Magister of Management, Universitas Sumatera Utara, JI. Prof. T Maas SU Campus, Medan, Indonesia

Organizational Citizenship Behavior is an individual contribution that exceeds the demand of roles in the workplace and is rewarded based on individual performance result. This study aims to determine the effects of organizational commitment, career development, and job satisfaction towards the Organizational Citizenship Behavior on Non-Communicable Diseases (NCD) officers of Community Health Centers in Deli Serdang Regency, Indonesia. The population in this study were Non-Communicable Diseases (NCD) officers of Community Health Centers in Deli Serdang Regency, which amounted to 34 people. This research uses data collecting method of Likert scale. This research technique used multiple linear regression analysis methods. The result of this study by using f test (unison) shows that organizational commitment, career development, and job satisfaction have a positive and significant effect on Organizational Citizenship Behavior. Meanwhile, from the t-test (partial), it is found that career development and job satisfaction has a positive and significant effect, while organizational commitment has no positive effect on Organizational Citizenship Behavior. Therefore, the high or low organizational commitment, career development, and job satisfaction will affect the increase of Organizational Citizenship Behavior on Non-Communicable Diseases (NCD) officers of Community Health Centers in Deli Serdang Regency.

Keywords: organizational commitment, career development, job satisfaction, organizational citizenship behavior

Suggested citation: Zubaidi, A. Sadalia, I. & Absah, Y.(2018).The factors affecting organizational citizenship behavior (OCB) of non-communicable diseases (NCD) officers in community health centers in Deli Serdang Regency. Skyline Business Journal, Volume 14, No 1,pp 11-31.

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Zubaidi, A. Sadalia, I. & Absah, Y.(2018).The factors affecting organizational citizenship behavior (OCB) of non-communicable diseases (NCD) officers in community health centers in Deli Serdang Regency. Skyline Business Journal, Volume 14, No 1,pp 11-31.