Sivalogathasan,V., School of Management, Zhejiang University, Hangzhou, China & Senior Lecturer in Management Studies,The Faculty of Humanities and Social Science, The Open University of Sri Lanka Nawala, Nugegoda, SriLanka
Ashmel Hashim, Al-Khawarizmi International College United Arab Emirates (UAE)

The employer–employee relationship identified as social exchange relationship in the organization. The exchange determines the employee work outcomes which are greatly influenced by the Perceived Organizational Support (POS) and Organizational Commitment (OC). This paper mainly focused to evaluate the social exchange and the impact on the employee work outcomes in the outsourcing industry in Sri Lanka. The questionnaire survey method was used among 200 Information Communication Technology (ICT) professionals. The results indicate that POS establishes significant positive relationship with social exchange. This distinguished relationships facilitated and moderated by the organizational commitment. The researcher identified that the employer-employee relationship becomes absolutely paramount for a business process outsourcing organization, since the human capital becomes the most critical success factor because the business solutions tailor-made for a delivery organization are brain-born babies of their employees.

Keywords: Perceived organizational support, Organizational commitment, and Social exchange.

Suggested citation: Sivalogathasan, V. and Hashim, A. (2014), Changes in employer-employee relationship: impact of perceived organizational support on social exchange of the outsourcing industry in Sri Lanka, Skyline Business Journal, Volume 9, Issue 1, pp 43-49.

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Sivalogathasan, V. and Hashim, A. (2014), Changes in employer-employee relationship: impact of perceived organizational support on social exchange of the outsourcing industry in Sri Lanka, Skyline Business Journal, Volume 9, Issue 1, pp 43-49.